The client operates an extensive optical transmission network using a wide range of Nokia (formerly Alcatel-Lucent) SDH and WDM equipment, including models such as the 1640FOX, 1650, 1660, 1662, 1678, 1626, and 1830. This critical infrastructure supports their position as the largest telecom operator in Portugal
Given the essential nature of their network, the operator needed a partner that could deliver a fast turnaround on repairs. Carritech committed to an SLA of 30 days for all repairs, ensuring minimal disruption to their network operations.
Carritech provided a highly reliable repair and replacement service with a unique No BER (Beyond Economical Repair) policy, guaranteeing that no equipment is left unsupported. By offering a flat rate for all repairs, we delivered predictable costs and helped the client achieve significant savings of over EUR 200K. Our flexibility also enabled the operator to expand the service from SDH to WDM equipment, extending the life of their network by over five years.
Before engaging with Carritech, the operator faced increasing pressure to maintain ageing SDH and WDM equipment without incurring excessive costs for replacements. They needed a dependable partner capable of repairing a broad range of legacy equipment while ensuring fast turnaround and guaranteed support for hard-to-find parts.
Carritech implemented an end-to-end hardware support solution covering all targeted Nokia platforms. Our service included guaranteed repairs, a flat-rate pricing model, and ongoing availability of spares, helping the client avoid unnecessary capital expenditure and extend the life of critical network assets.
Through our partnership, the largest Portuguese telecom operator has been able to maintain high network performance and reliability while realising substantial cost savings and deferring costly network replacements. By combining fast turnaround times, dependable service, and a comprehensive repair scope, Carritech continues to support their evolving network needs year after year.