Network Support Services
Advanced technical help, on demand.
At Carritech, our network support services gives you direct access to expert engineers with years of multi-vendor experience—without the costly OEM contracts. We help extend the life of your infrastructure, resolve complex technical issues, and keep your operations running smoothly—all while reducing your overall support spend.
As one of the world’s leading telecommunications support providers, we deliver reliable, cost-effective solutions that empower our clients to build, maintain, and scale their networks with confidence.
Extend the life for your network at a fraction of the OEM's cost.
Why replace what still works?
At Carritech, we help you get the most out of your existing network infrastructure by offering expert network support services for legacy and current systems—long after the OEM declares them end-of-life.
Our tailored maintenance and support services come at a significantly lower cost than traditional OEM contracts, without compromising on quality or response time.
Whether you’re running multi-vendor networks or maintaining critical legacy hardware, we ensure performance, reliability, and peace of mind—while saving you thousands in unnecessary upgrades.
Why Choose Carritech's Network Support Services?
24 hour 365-day expert assistance
From network hardware to operational management systems, we cover a wide range of critical infrastructure.
Over 30,000 nodes under support
We currently support over 30,000 network nodes worldwide, demonstrating the trust major operators place in our expertise.
Multilingual support specialists
Our global team of multilingual engineers ensures clear, effective communication—wherever your operations are based.
Network elements & OMS supported
From network hardware to operational management systems, we cover a wide range of critical infrastructure.
Tailored packages
Our support plans are built around your specific technical and operational needs, with flexibility to scale as you grow.
Low cleardown times
We pride ourselves on swift issue resolution, helping you minimise downtime and maintain high service availability.
Accurate reporting platform
Gain full visibility into performance and support activity through our intuitive, real-time reporting tools.
Most major OEM products supported
We support equipment from the world’s leading OEMs, reducing your dependency on costly vendor contracts.
Level 3 Network Support
Advanced network support services when it matters most
With 8×5 coverage and on-call availability after hours, our engineers handle complex issues, network planning, deployments, health checks, major upgrades, and more. We support both network elements and management systems, helping you maintain performance and reliability without OEM-level costs.
Our L3 engineer’s key offerings are:
- Network elements and management systems deployment
- Network planning, design and implementation
- Troubleshooting and resolution of problems within management systems and equipment
- Equipment health checks, major upgrades or updates
Level 2 Network Support
Reliable mid-level network support
Carritech’s Level 2 Support provides 8×5 coverage with after-hours on-call support for issues beyond Level 1. Our team manages configuration and change processes, implements new equipment and services, and handles incident resolution. We also manage software releases, upgrades, and patches—ensuring smooth network operations and service continuity.
Our L2 engineer’s key offerings are:
- Configuration management - network and service provisioning
- Change management - new equipment and new support link acceptance and implementation
- Problem and incident management - network/customers issue troubleshooting and resolution
- Release management - equipment upgrades, updates or patches
Field Support
On-site support, wherever you need it
Carritech’s Field Support service delivers expert on-site assistance through our trusted network of local partners. When remote support isn’t enough, we can quickly deploy technicians in your region or hire locally to ensure fast response and resolution—keeping your network running smoothly with minimal disruption.
Our field support engineer’s key offerings are:
- On-site assistance from local, knowledgeable engineer partners
- Fast regional deployment
Convenient Online Ticketing
Total visibility with our purpose-built reporting platform
Real-time updates
Stay informed with real-time updates on the status of your support tickets.
Comprehensive ticket management
Create, track, and manage all your support tickets in one place.
Easy access to your project data
Access the Support Portal from anywhere, at any time.
Transparent communication
Communicate directly with our support team through the portal.