Network Support Assessment

Take our free legacy network assessment

A practical review of your legacy or hybrid telecom network, current support model, escalation readiness, OEM dependency, and future support requirements.

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01

Map your network estate

Review supported platforms, legacy systems, vendors and operational dependencies across your current network environment.

CORE SDH DWDM IP Access
02

Assess support exposure

Escalation routes
OEM dependency
Internal expertise gaps
03

Create a practical action plan

Identify priorities, reduce risk and plan the most suitable support model.

✓ Clear next steps

What the assessment helps you understand.

A Network Assessment gives you a practical view of how your current support environment works in reality. It helps clarify where support is already strong, where escalation may be slower than required, and where additional technical cover could make the network easier to manage over time.

It can help you answer questions such as:

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Which legacy and current technologies are still active across the network?
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Which vendors, products, software versions, and live platforms are most important to ongoing service delivery?
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How are complex issues handled when they move beyond Level 1 or Level 2 support?
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How much internal Level 3 expertise is available, and is that expertise easy to access when needed?
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Where is the organisation still dependent on OEM support, and is that dependency still commercially practical?
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How confident is the current model when response, restoration, and resolution expectations matter?
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Are migration plans, upgrade timelines, or transition periods likely to extend the need for legacy support?
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Would a structured L3 Remote Technical Support model improve continuity, visibility, or service confidence?

Who should request a Network Assessment?

Carritech’s Network Assessment is designed for technical, operational and commercial teams responsible for keeping legacy and hybrid telecom infrastructure supported, visible and resilient. It is especially useful for organisations managing ageing platforms, complex escalation routes, OEM dependency, or long transition periods where legacy systems remain business-critical.

CTOs and Technical Directors

CTOs and Technical Directors

CTOs and technical directors who need clearer visibility of long-term support exposure and operational resilience.

Head of Transmission and Network Team

Head of Transmission & Network Team

Heads of transmission or network teams managing reliability across live legacy and hybrid infrastructure.

NOC Managers

NOC Managers

NOC managers dealing with complex incidents, escalation bottlenecks, repeat faults, or limited access to senior technical expertise.

Procurement and Commercial Stakeholders

Procurement/Commercial Stakeholders

Procurement and commercial stakeholders reviewing OEM support costs, contract flexibility, vendor dependency, or alternative support models.

Infrastructure Owners

Infrastructure Owners

Infrastructure owners planning migrations, upgrades, swaps, or longer transition periods where legacy platforms will remain live.

Get a clearer view of your network support needs.

The assessment is built around operational reality, not a generic questionnaire. It helps Carritech understand the technologies, support arrangements, escalation process, and commercial pressures that shape your current environment.

Assessment process

How the Network Assessment works

1

Share details

Share your network information securely.

2

Review

Carritech reviews and analyses your network.

3

Follow up

We get back to you within 48 hours.

4

Workshop / Proposal

We discuss next steps and provide a tailored proposal or support scope.

Assessment outputs

What will you gain from the network assessment?

After the review, you should have a clearer view of your current support position and the most practical next step for your environment. Depending on the information provided, the output may include:

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A structured summary of your current network and support environment.

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A practical view of where your support model appears strong and where gaps may exist.

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Identification of areas where unsupported platforms, ageing systems, limited internal expertise, or delayed migrations may require closer attention.

✓

A clearer picture of how your current escalation route performs when issues become complex or urgent.

✓

A view of where OEM dependency may be creating cost, flexibility, or response challenges.

✓

An initial indication of whether L3 Remote Technical Support could add value to your current operating model.

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Recommended next steps, which may include no action, further information gathering, a technical workshop, commercial scoping, or a tailored support proposal.

Book your assessment

Select a time that works for you.

Choose a convenient slot for your free Network Assessment. During the session, we will discuss your current support environment, legacy or hybrid infrastructure, escalation challenges, OEM dependency, and where additional L3 technical support could help improve service confidence.

01

Pick your preferred time

Select an available appointment from the booking calendar.

02

Share your details

Tell us a little about your network environment and support needs.

03

Speak with Carritech

We will review your current position and help identify practical next steps.

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