Uno de los mayores operadores internacionales de APAC, había planeado seguir utilizando su red heredada ATM / SDH (Ex-Alcatel) durante tres años más, pero el OEM no pudo ofrecer una solución rentable para dicha tecnología EOL. Esta red incluye el Sistema de Gestión de Red con 16 servidores replicados, un total de 32 servidores, compuestos por cinco aplicaciones de gestión de red. La red está compuesta por más de 27000 nodos que cubren tecnologías SDH, DWDM, Ethernet sobre SDH, MPLS y ATM.
Como el cliente ya tenía una solución para soporte L1 y L2 y también tenía sus necesidades de hardware cubiertas al reducir la red, decidieron buscar un socio confiable para proporcionar soporte técnico L3, en HW y software.
A pesar de la diferencia horaria, en menos de 30 días Carritech junto con un partner local de APAC comenzó a proporcionar un soporte continuo 24×7 con el mismo SLA exigente que el OEM, que se define como Gold Service. Esto incluye varios ingenieros permanentemente de guardia y una resolución promedio de 10+ tickets por mes
NMS y equipos para SDH, WDM, Ethernet sobre SDH, MPLS y ATM. Nokia (ex Alcatel-Lucent)
30 Días
Alta fiabilidad. Gran reducción de costos, logro de SLAs y KPI, satisfacción del cliente, buena relación con el soporte de nivel 1 y 2.
Yuliya Danilenko has over four years of experience as an International Account Manager, specializing in Level 3 Remote Technical Support.
She assists large-scale multinational organizations, fixed and mobile operators, and leading equipment manufacturers worldwide in supporting legacy telecom equipment, generating additional revenue, and reducing operational expenses (OPEX).
In her leisure time, she loves travelling and exploring different cultures.
As an international Account Manager for Carritech Telecommunications, Javier assists large fixed and mobile operators in supporting their legacy telecom equipment, particularly in Italy and LATAM. He ensures that the company delivers the best value to customers across all services specialized in legacy telecom equipment.
In his free time, Javier enjoys sports and is an avid fan of soccer and motorsports, including Formula 1 and MotoGP. He also considers himself a lifelong learner, seizing every opportunity for growth.
Aligned with the values of Carritech, Javier is committed to helping more operators worldwide achieve their environmental goals and continue to leave a positive footprint.
Christian brings over a decade of IT industry experience and 5 years in the telecom industry to his role as an Account Manager at Carritech, with a focus on optical transceiver solutions and GPON technology.
As a trilingual person speaking French, Spanish and English, he manages operations in French-speaking countries and communicates with international traders from around the world. Christian will step outside his comfort zone to find the most effective solutions to your challenges.
In his free time, Christian enjoys playing rugby and trekking in the mountains of Madrid.
Luis Alvarez brings more than 5 years of experience in the telecom industry. With a focus on optical transceiver solutions, he adeptly meets the diverse needs of Carritech’s international clientele, particularly in Spain and Latin America.
Known for his consultative approach, Luis ensures clients receive customised, effective network solutions.
When not enhancing telecom infrastructures, Luis enjoys working out, exploring scenic routes with his dog and participating in local events.
Shane Driver brings over 12 years of telecom industry experience to his role as Senior Account Manager at Carritech.
With a focus on Network Hardware Support Services, Shane meets the diverse needs of Carritech’s international clients, particularly in the UK, Ireland, and mainland Europe. Known for his customer-centric approach, Shane ensures his clients receive support solutions that align with their unique requirements.
Outside of telecommunications, Shane enjoys swimming, playing golf, and spending time with his young family.
Yura Saskevych has over a decade of vast experience in sales of telecommunication hardware and network services support. He is the Director of Global Accounts at Carritech and holds a Master’s Degree in Electrical Engineering.
Having been focused extensively on transport (Optical and MW), Access and Core Networks, Yura has successfully helped customers worldwide extend the life of existing telecommunication networks, reduce expenses and meet their environmental goals.
With a strong background in the telecom industry, Yura will engage with clients with a customised approach, provide required solutions and ensure that their telecom systems are running smoothly.
Adept at working simultaneously on multiple accounts with the highest accuracy and professional salesmanship Yura collaborates closely with engineers, technicians, the procurement department and project managers to plan, adapt, and optimize customer network solutions.
Yura is passionate about delivering innovative and cost-effective solutions that meet performance, security, and quality standards.
When he’s not enhancing telecom infrastructures, he enjoys doing sports, gardening and exploring scenic routes.
Miguel Asín Barcos serves as the Sales Director at Carritech, where he focuses on driving revenue growth and enhancing customer satisfaction.
Based in Madrid, Miguel draws on his more than 20 years of experience in the telecom industry to lead and support his sales team.
Outside of telecommunications, he enjoys football, watching movies, and spending time with his family.
