L'un des plus grands opérateurs internationaux de la région Asie-Pacifique avait prévu de continuer à utiliser son ancien réseau ATM/SDH (ex-Alcatel) pendant encore trois ans, mais l'OEM n'a pas pu proposer de solution rentable pour une telle technologie héritée. Ce réseau comprend le système de gestion de réseau avec 16 serveurs répliqués, un total de 32 serveurs, composé de cinq applications de gestion de réseau. Le réseau est composé de plus de 27 000 nœuds couvrant les technologies SDH, DWDM, Ethernet sur SDH, MPLS et ATM.
Comme le client disposait déjà d'une solution pour le support L1 et L2 et que ses besoins matériels étaient également couverts, en réduisant le réseau, il a décidé de rechercher un partenaire fiable pour fournir un support technique L3, sur le matériel et les logiciels.
Malgré le décalage horaire, en moins de 30 jours, Carritech et un partenaire local de l'APAC ont commencé à fournir une assistance continue 24 × 7 avec la même exigence SLA que l'OEM, défini comme Gold Service. Cela inclut plusieurs ingénieurs en permanence sur appel et une résolution moyenne de plus de 10 tickets par mois.
NMS et équipement pour SDH, WDM, Ethernet sur SDH, MPLS et ATM. Nokia (ex-Alcatel-Lucent)
30 jours
Grande fiabilité. Énorme réduction des coûts, réalisation des SLA et des KPI, satisfaction du client, bonne relation avec le support de niveau 1 et 2.
Yuliya Danilenko has over four years of experience as an International Account Manager, specializing in Level 3 Remote Technical Support.
She assists large-scale multinational organizations, fixed and mobile operators, and leading equipment manufacturers worldwide in supporting legacy telecom equipment, generating additional revenue, and reducing operational expenses (OPEX).
In her leisure time, she loves travelling and exploring different cultures.
As an international Account Manager for Carritech Telecommunications, Javier assists large fixed and mobile operators in supporting their legacy telecom equipment, particularly in Italy and LATAM. He ensures that the company delivers the best value to customers across all services specialized in legacy telecom equipment.
In his free time, Javier enjoys sports and is an avid fan of soccer and motorsports, including Formula 1 and MotoGP. He also considers himself a lifelong learner, seizing every opportunity for growth.
Aligned with the values of Carritech, Javier is committed to helping more operators worldwide achieve their environmental goals and continue to leave a positive footprint.
Christian brings over a decade of IT industry experience and 5 years in the telecom industry to his role as an Account Manager at Carritech, with a focus on optical transceiver solutions and GPON technology.
As a trilingual person speaking French, Spanish and English, he manages operations in French-speaking countries and communicates with international traders from around the world. Christian will step outside his comfort zone to find the most effective solutions to your challenges.
In his free time, Christian enjoys playing rugby and trekking in the mountains of Madrid.
Luis Alvarez brings more than 5 years of experience in the telecom industry. With a focus on optical transceiver solutions, he adeptly meets the diverse needs of Carritech’s international clientele, particularly in Spain and Latin America.
Known for his consultative approach, Luis ensures clients receive customised, effective network solutions.
When not enhancing telecom infrastructures, Luis enjoys working out, exploring scenic routes with his dog and participating in local events.
Shane Driver brings over 12 years of telecom industry experience to his role as Senior Account Manager at Carritech.
With a focus on Network Hardware Support Services, Shane meets the diverse needs of Carritech’s international clients, particularly in the UK, Ireland, and mainland Europe. Known for his customer-centric approach, Shane ensures his clients receive support solutions that align with their unique requirements.
Outside of telecommunications, Shane enjoys swimming, playing golf, and spending time with his young family.
Yura Saskevych has over a decade of vast experience in sales of telecommunication hardware and network services support. He is the Director of Global Accounts at Carritech and holds a Master’s Degree in Electrical Engineering.
Having been focused extensively on transport (Optical and MW), Access and Core Networks, Yura has successfully helped customers worldwide extend the life of existing telecommunication networks, reduce expenses and meet their environmental goals.
With a strong background in the telecom industry, Yura will engage with clients with a customised approach, provide required solutions and ensure that their telecom systems are running smoothly.
Adept at working simultaneously on multiple accounts with the highest accuracy and professional salesmanship Yura collaborates closely with engineers, technicians, the procurement department and project managers to plan, adapt, and optimize customer network solutions.
Yura is passionate about delivering innovative and cost-effective solutions that meet performance, security, and quality standards.
When he’s not enhancing telecom infrastructures, he enjoys doing sports, gardening and exploring scenic routes.
Miguel Asín Barcos serves as the Sales Director at Carritech, where he focuses on driving revenue growth and enhancing customer satisfaction.
Based in Madrid, Miguel draws on his more than 20 years of experience in the telecom industry to lead and support his sales team.
Outside of telecommunications, he enjoys football, watching movies, and spending time with his family.
