Ongoing supply of legacy equipment – Operator in South America

We have an ongoing support contract, providing OEM (original equipment manufacturer) parts to our client that operates TDM technology throughout their network of over 5 million subscribers across three countries.

The OEMs were not able to supply 100% card coverage due to a legacy installed base within the network. This meant that the operator was pushed to apply a 40% OPEX (Operational Expense) reduction on OEM contracts.

Alongside this, due to the life-cycle of legacy equipment, the operator’s hardware purchases made via the OEM contracts increased year-on-year. This, paired with ongoing delays with hardware delivery, were causing a negative impact on the customers SLA (service level agreement).

• Customer was able to extend the life of their telecommunications equipment for over 10 years. They were also able to add other legacy technologies to the support service provided.
• Total savings over 1 million US dollars.
• Highly reliable service. Less than 1% of faults found in the parts supplied by Carritech.